FAQ

The following shows a series of questions and answers that we hope will clarify any questions you may have on how we work and usage policies.

If you need further information on any point please contact us from the contact section.

Shopping in Miarbolfamiliar.es
1.1 What does Miarbolfamiliar.es?
1.2 Payment
1.2 Do you offer discount codes? Where do I find?

Shipping Policy
2.1 How much is shipping an order?
2.2 Do you ship outside of Spain?
2.3 How much does it take to get my order?

Return Policy
3.1 I have gone wrong items or damaged What do I do?
3.2 I want to return an item without elaborating What do I do?
3.3 If you return an item do I have to re-pay shipping?


1.1 What does Miarbolfamiliar.es?
Miarbolfamiliar.es is an online store specializing in custom maps of the ancient way to Santiago.

1.2 Payment
We accept credit card payment, bank transfer and PayPal. At the option of credit card payment, it is necessary that the issuing bank not benefit from the Protocol Secure Electronic Commerce Security (CES). Not be accepted card payments that do not meet this requirement.

1.3 Do you offer discount codes? Where do I find?
Yes, occasionally offer deals and discounts in the form of coupons. They can be general, only to registered customers, or those who follow us on the blog, or on our Facebook. If you do not want to miss any offer, you know, get "fan" of Miarbolfamiliar.es and follow our news.

Important: Unless stated otherwise, the discount codes affect the total order, excluding shipping costs.

2.1 How much is shipping an order?
Shipping costs are 3 Euros for Spain, 5 Euro for the European Union and 8 Euros for the rest of the world. We send the product by Registered Post. If it´s choose as digital file will be sent to your email free of charge.


Miarbolfamiliar.es will not be responsible for any charges, expenses or taxes customs and port authorities can charge at the time of delivery of our products.

2.2 Do you ship outside of Spain?
Yes. Everywhere.

2.4 How much does it take to get my order?
For Spain the delivery will be less than 3 days, for international deliveries can be from 5 up to 15 days. If you choose as digital file will be sent to your email in 48h.


If you need your order for a specific date, just ask us.

3.1 I have gone wrong items or damaged What do I do?
If your product is defective, you can return it within 14 days. Please please contact our customer service department info@miarbolfamiliar.es your name or order number. A representative from our company will assist, which can help if you send by email a digital photo of the defect in his product with a clear description of the problem. In many cases, the solution to the problem is taken just received your email with the description.

If product failure can not be verified by phone or email, the item must be sent back to our company to inspect it before we make a determination.

You are solely responsible for the personalization data you enter during the ordering process. rutacaminosantiago.com no obligation to revise or amend such data.


Please do not send the item back without contacting a member of our team. We remind you to review the terms agreed at the time of purchase.

3.2 I want to return an item without elaborating What do I do?
We can not accept returns of non-defective products, because these are specially customized for you, as well as the law contemplates providing customized services.

3.3 If you return an item do I have to re-pay shipping?
You will need to meet the return shipping costs of the products, but will refund the return postage, this will be done once we return to personally verify product failure. Please note that we will not refund the shipping charges you paid when you purchased the product, only the amount of the product itself.


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